Shipping policy
At Celisira, we believe a beautiful shopping experience should feel effortless from the moment you place your order to the moment it arrives at your door.
To help you shop with confidence, we’ve outlined our shipping process below.
Order Processing
All orders are typically processed within 2–5 business days after your order is placed.
Once your order has been prepared and dispatched, you will receive a shipping confirmation email with your tracking details.
Please note that orders are not processed on weekends or public holidays. During periods of high demand, seasonal launches, or special promotions, processing times may be slightly extended.
Estimated Delivery Times
Delivery times vary depending on your destination.
United States
Estimated delivery time: 5-7 business days
International Orders
Estimated delivery time: 15–20 business days
Please note that these delivery windows are estimates only and may vary depending on carrier operations, customs clearance, weather conditions, or seasonal shipping volume.
Tracking Your Order
As soon as your order has shipped, you will receive an email with tracking information so you can follow its journey.
Please allow a few days for tracking updates to appear after your package has been dispatched.
If you have not received tracking information within a reasonable time, please contact us at celisira@dropxlabel.com and our team will be happy to assist you.
Shipping Address Accuracy
We kindly ask that all shipping details are entered carefully at checkout.
Celisira is not responsible for delays, failed deliveries, or returned packages resulting from incorrect or incomplete shipping information provided at the time of purchase.
If you notice an error in your shipping address, please contact us at celisira@dropxlabel.com as soon as possible. While we will always do our best to help, we cannot guarantee address changes once an order has entered processing.
Delivery Delays
While we work carefully to ensure every order is delivered as smoothly as possible, occasional delays may occur due to circumstances beyond our control, including carrier disruptions, customs processing, severe weather, or periods of increased shipping demand.
We sincerely appreciate your patience and understanding should any unexpected delay arise.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Celisira cannot be held responsible for lost or stolen parcels.
If your tracking shows your package as delivered but you have not received it, we recommend checking around your property, with household members, or with nearby neighbors, and reaching out directly to the shipping carrier for further assistance.
If you still need support, please contact us at celisira@dropxlabel.com and we will do our best to guide you through the next steps.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your local regulations.
These charges are the responsibility of the customer. Celisira is not responsible for delays caused by customs clearance procedures.
Need Assistance?
If you have any questions regarding your order or shipping status, please contact us at celisira@dropxlabel.com.
Our team is always here to help and we’ll do our best to make your experience with Celisira feel seamless from start to finish.
